lake kivu serena hotel gisenyi Policies
Check-in
Check-in start time: 14:00 PM.
Check-out
Check-out start time:11:00 PM
Special check-in instructions
The front desk is open daily from 7:30 AM - midnight
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Other important policies
Pets Not Allowed
Children Allowed
Extra bed Allowed
Check in age Above 18 years
Late check-in Not subject to availability
Important Information
A luxury resort hotel on the white sandy shores of Lake Kivu, Africa’s sixth-largest lake
Surrounded by tropical gardens and palm trees, with views of the Virunga Volcanoes
Located in Gisenyi (Rubavu District, Western Province) close to the border with Democratic Republic of Congo
Boating, kayaking, canoeing, and fishing on Lake Kivu
Nature walks and cycling along the lakeshore
Theme nights, live music and beach parties at selected times
Private sandy beach exclusive to guests
Outdoor swimming pool with lake views
Maisha Health Centre & Spa — massages, wellness treatments
Gym and fitness facilities
Tennis and volleyball courts
Business centre and conference/meeting rooms — suitable for events and corporate gatherings
Gift shop, concierge, travel desk, and parking
Kiyaga Restaurant — lakeside dining with international, African and Rwandan cuisine
Ziwani Café & Beach Bar — light meals, BBQs and sundowners by the beach
Lake View Bar & Terrace — drinks and views over Lake Kivu
Rooms typically include: air-conditioning, free Wi-Fi, satellite TV, tea/coffee facilities, private safe, and 24-hour room service