cleo lake kivu hotel karongi Policies
Check-in
Check-in start time: 14:00 PM.
Check-out
Check-out start time:11:00 PM
Special check-in instructions
The front desk is open daily from 7:30 AM - midnight
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Other important policies
Pets Not Allowed
Children Allowed
Extra bed Not allowed
Check in age Above 18 years
Late check-in Subject to availability
Important Information
A luxury boutique hotel with a mix of King suites, apartments, and a private villa with its own pool
Suites and rooms are air-conditioned, often with private balconies and lake views, and blend modern comfort with local Rwandan touches
The villa option is ideal for families or groups, and there are also spacious luxury apartments available
Multiple dining experiences are available:Cleo Restaurant: Farm-to-table dishes made with fresh, organic produce
Lakeside Restaurant: Casual, relaxed meals with lake views — perfect for lunches or cocktails after exploring
Wellness and Relaxation: Spa with massages, sauna, steam room, fitness center, and wellness programs
Pool and Outdoor Spaces: Outdoor pool, garden seating, and fire pit areas for relaxing with scenic views
Kayaking, lake cruises, boat tours, hiking trails, cultural tours, and coffee/tea plantation visits
Sunset boat trips and guided nature walks are popular ways to enjoy the surrounding landscape
The hotel has few rooms, so booking ahead is recommended, especially in high season
While the setting is peaceful and ideal for relaxing, the terrain includes stairs and hills, so mobility considerations may be relevant for some guests