What is the Avectime Health Services Affiliated Covered Entity?
The Avectime Health Services Affiliated Covered Entity (“Avectime Health Services”) includes pharmacies operated by third parties.Avectime Health Services has designated itself as a single covered entity for purposes of compliance with the medical consultation and advice. By using Avectime Health Services, you are consenting to the practices described in this Notice.
To What Information Does this Notice Apply?
This Notice applies to your Protected Health Information (“PHI”), which is information that we collect and process that identifies you, or could be used to identify you, and relates to your past, present, or future health care, including medical conditions, medication history, or health insurance. Avectime Health Services is subject to Rwanda MOH, which governs how we may use and disclose your PHI. Avectime Health Services is bound by this Notice. We have provided some demonstrative examples of how we may use and disclose your PHI, but this Notice does not list every permissible use or disclosure. Avectime Health Services is an affiliate of Avectime.com, and the Avectime.com Privacy Notice describes how we collect and process your personal information that is not PHI.
We May Use and Disclose Your PHI for Consultation,and Operations
Avectime Health Services may use or disclose your PHI without your written authorization as follows:
- Consultation:We may use your PHI to provide you medical consultation and advice to you. For example, we may disclose your PHI to doctors, nurses, or other health care providers who coordinate your care or otherwise provide consultation to you.
- Payment:We may use and disclose your PHI to bill and collect payment for products or services we provide you. For example, we may disclose your PHI to your health insurance plan, pharmacy benefit manager, or other third party to determine whether our services or your medications are covered by insurance or to obtain payment for services provided to you.
- Health Care Operations:We may use and disclose your PHI to carry out our own health care operations. For example, we may use your PHI to provide customer service to you, monitor the performance of our health care providers and third party pharmacists, or to improve the quality and effectiveness of our services.
Other Uses and Disclosures of Your PHI
Avectime Health Services may use or disclose your PHI without your written authorization as follows:
- Required by Law:We will disclose your PHI when we are required to do so by law.
- Law Enforcement: We may disclose your PHI to law enforcement pursuant to a court order, warrant, or similar process as required by applicable law. We will attempt to provide you with notice prior to disclosing your PHI to law enforcement if we are permitted to do so.
- Judicial and Administrative Proceedings: We may disclose your PHI pursuant to a court or administrative order, discovery demand, or other lawful process. We will attempt to provide you with notice prior to disclosing your PHI unless such notice has been provided by another party to the dispute.
- Public Health and Safety: We may use or disclose your PHI as permitted or required to address certain public health and safety issues, for example, to report reactions to medications, product defects, or recalls. We may use and disclose your PHI to prevent a serious health and safety threat to you, the public, or another person. We may also use or disclose your PHI if we are required to do so by law, if you agree to the disclosure, or if we believe it necessary to prevent serious harm to you or someone else.
- Health Oversight Activities: We may disclose your PHI to a health oversight agency, such as a Board of Pharmacy or Medicine, or a Medicaid agency. Examples of these oversight activities include audits, investigations, credentialing, licensure, government monitoring of the health care system or government programs, and compliance with civil rights laws.
- Research:We may use your PHI to conduct research or disclose it to researchers as authorized by law. For example, we may use or disclose your PHI for a study approved by an authorized review body that establishes processes to ensure the privacy of your information.
- Emergency or Death:We may disclose your PHI to disaster relief groups, or in the event of your death, for example, to coroners, medical examiners, funeral directors, or organ procurement organizations.
- Government, Correctional Facilities, and Military:We may disclose your PHI to a correctional institution if you become an inmate, to the armed forces if you are a member of the military or a veteran, and to federal officials for national security or specialized government functions.
Your Choices Regarding Your PHI
Avectime Health Services may be required by law to obtain your consent before using or disclosing your PHI in certain circumstances. Where we’re required by law to obtain that consent, we must do so through an authorization, which you can revoke at any time by emailing our Privacy Office. Your revocation will be effective immediately, but will not impact PHI that has already been used or disclosed. For example:
- Marketing:We do not dosclose PHI , to any marketing agenies
- Selling your PHI:We are not in the business of selling our customers’ personal information, including their PHI.
- Other:Any other use or disclosure of PHI that is not otherwise addressed in this Notice will require your written authorization.
Your Health Information Rights
You have the following rights with respect to your PHI:
- Obtain a Paper Copy of this Notice:You have the right to obtain a paper copy of this Notice by contacting our Privacy Office or by asking at any Avectime Pharmacy facility or One Health office, even if you have previously consented to receiving electronic communications.
- Obtain a Copy of Your PHI:With a few exceptions, you have the right to get a copy of your PHI, or ask that we send a copy of your PHI to someone else, by contacting our Privacy Office.
- Receive a Report of Past Disclosures of Your PHI: You have a right to request a list of our disclosures of your PHI in the past year by contacting our Privacy Office.
- Request a Restriction on Certain Uses and Disclosures of Your PHI: You have the right to request that we limit the way we use and disclose your PHI, by contacting our Privacy Office. We do not have to agree to your request, Except if we find necessary.
- Specify How Avectime Health Services Contacts You: You have the right to direct us to contact you about your care at an alternative location (e.g., at work or a P.O. Box instead of at home) or by alternative means (e.g., by phone instead of email). To request confidential communications, please contact our Privacy Office and tell us how you would like to be contacted. We will accommodate all reasonable requests, but if we cannot contact you as you have requested, we may contact you using other contact information we have.
- Receive Notice of a PHI Breach:You have the right to be notified of a breach that has compromised your PHI, and we will provide this notice as required by law.
Changes to this Notice
We may change this Notice at any time, and if we do, the new notice will apply to your PHI that we already have as well as any PHI received or created in the future. We will post a copy of the new notice on our website, with the date that change became effective.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with Avectime Health Services by contacting our Privacy Office, or with the Secretary of the Rwnda MOH. All complaints must be submitted in writing. You will not be penalized or retaliated against for filing a complaint.
Contact Information
We take your privacy seriously and welcome your questions and feedback. All correspondence related to this Notice must be submitted in writing to the Avectime Health Services Affiliated Covered Entity Privacy Office by emailing privacy@avectime.com. You can also reach us by calling +250790995140.
Final Notice
Avectime One Health provides guidance and support for your medical journey by offering medical advice and treatments that can help relieve symptoms such as pain, cough, fever, and other minor conditions. Our services are intended to support you, but they do not replace care from your hospital or clinic.
You should not rely solely on our services if your condition does not improve over time. If your symptoms persist or worsen, it is important to seek immediate attention from a nearby healthcare facility.
Avectime One Health is not responsible for any side effects caused by medications you take. Our advice is limited to symptom relief, and we do not provide final treatment or prescriptions for serious medical conditions.
We strongly encourage you to consult a qualified healthcare provider if you feel seriously ill. While our clinicians can guide you on how to manage your symptoms, the final diagnosis and treatment should always come from a licensed medical facility.